Luxury Spa Esthetician — VIP Guest Experience & Growth

FAIRMONT; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Generous PTO

Employee rates at Accor properties

Learning programs

Career growth

CSR initiatives Planet 21 & WATCH

Job summary

Fairmont Pittsburgh is seeking a licensed esthetician to contribute to a premier spa experience. You will perform facials and body treatments, maintain spotless treatment rooms, and ensure guest safety and satisfaction in a luxury hotel environment.

The role requires working nights and weekends with a focus on impeccable service, brand values, and collaboration with spa and hotel teams to deliver a seamless guest journey.

Qualifications

• Licensed Aesthetician in the state of Pennsylvania.
• All professional licenses are to be current.
• Must be able to work nights, weekends and shift work.
• Previous experience as an esthetician preferred.
• Previous experience in a luxury health spa preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures
• Perform facials and body treatments in a safe, professional and hygienic manner
• Act as an ambassador for the spa representing the values of the brand and Accor
• Maintain inventory of products to perform treatments in an orderly and neat fashion
• Maintain cleanliness standards of treatment rooms and facility
• Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
• Always maintain a courteous, friendly and professional demeanor with guests/members
• Assist in upkeep of esthetician room and other areas of facility where possible
• Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
• Recognize arrivals of all VIP guests arriving in both the spa and hotel
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
• Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
• Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
• Perform regular treatments and facility audits to maintain brand standards
• Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
• Responsible for contributing to daily and monthly retail and/or treatment targets
• Support the rest of your colleagues when requested
• Maintain guest confidentiality at all times
• Deal with any guest complaints, comments or concerns with discretion and urgency
• Participate in daily/monthly communication meetings
• Lead by example in following all safety procedures and practices by the property
• Report any dysfunctional equipment, potential hazards or emergencies to management immediately
• Other duties as assigned

Skills

Licensed Aesthetician

Job description

Fairmont Pittsburgh is seeking a licensed esthetician to contribute to a premier spa experience. You will perform facials and body treatments, maintain spotless treatment rooms, and ensure guest safety and satisfaction in a luxury hotel environment.

The role requires working nights and weekends with a focus on impeccable service, brand values, and collaboration with spa and hotel teams to deliver a seamless guest journey.