Luxury Spa Director: Strategy, Growth and Profit Leadership

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Medical, Dental, and Vision coverage

401K Contribution

Paid time off

Job summary

The Spa Director at The Spa Hershey leads a luxury spa facility within Hershey Entertainment and Resorts, focusing on long‑term strategy, growth, and top‑tier guest experience. This executive role oversees P&L, budgeting, and cross‑functional collaboration to align with corporate goals.

With 7–10+ years in spa or hospitality leadership, the candidate will drive revenue, elevate brand standards, mentor managers, and ensure compliance with five‑star service expectations across all departments.

Qualifications

• Bachelor’s Degree in Business Management, Hospitality, or related field (Master’s preferred).
• 7-10+ years of progressive spa/hospitality management at a senior leadership level.
• Proven track record in managing large-scale facilities ($10M+ annual turnover).
• Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.
• Post-Employment - Must obtain RAMP Certification. Must attend CPR and First Aid training.

Responsibilities

• Develop and execute a long-term vision and strategic plan to drive growth and positioning in the luxury spa market.
• Full P&L responsibility, including budget creation and forecasting to hit revenue targets.
• Oversee spa operations, ensuring luxury brand compliance and superior guest satisfaction.
• Direct mentor managers and lead training and professional development for the Spa team.
• Identify business development opportunities, including new services, partnerships, and marketing initiatives.
• Collaborate with Hotel Hershey leadership and revenue teams to maximize opportunities.
• Ensure facilities, equipment, health, and safety meet five-star standards.
• Perform other duties as assigned.

Skills

Strategic planning

P&L management

Budget forecasting

Executive leadership

Mentorship

Revenue management

Change management

Education

Bachelor’s Degree in Business Management, Hospitality, or related field

Master’s degree (preferred)

Job description

The Spa Director at The Spa Hershey leads a luxury spa facility within Hershey Entertainment and Resorts, focusing on long‑term strategy, growth, and top‑tier guest experience. This executive role oversees P&L, budgeting, and cross‑functional collaboration to align with corporate goals.

With 7–10+ years in spa or hospitality leadership, the candidate will drive revenue, elevate brand standards, mentor managers, and ensure compliance with five‑star service expectations across all departments.