Luxury Spa Director: Lead Wellness & Guest Experience

EOS Hospitality; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Employee discounts

Job summary

Lake Austin Spa Resort seeks a Spa Director to lead a high-performing team of therapists, attendants, and wellness professionals in a luxury resort setting. You will cultivate a culture of hospitality, recruit and train staff, and oversee the complete spa and wellness journey to deliver seamless, restorative guest experiences.

Role requires 5+ years of leadership in luxury spa or resort environments, with financial acumen and ability to manage budgets, labor, and revenue performance.

Qualifications

• 5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations
• Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred
• Passion for wellness, hospitality, and creating transformative guest experiences
• Strong leadership presence with a people-first approach to coaching and team development
• Financial acumen with experience managing budgets, labor, and revenue performance
• Exceptional communication, organization, and problem-solving skills
• Ability to thrive in a dynamic, guest-focused luxury environment
• Flexibility to work weekends, evenings, and holidays as business needs require

Responsibilities

• Inspire, coach, and develop a high-performing spa team including therapists, attendants, wellness providers, and guest-facing colleagues
• Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality
• Recruit, onboard, and train team members to deliver intuitive, personalized luxury service
• Create an environment where employees feel supported, empowered, and connected to the resort’s purpose and values
• Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized
• Anticipate guest needs and create memorable moments reflecting our boutique luxury approach
• Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences
• Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions
• Monitor key performance indicators and implement improvements to enhance guest satisfaction and team success

Job description

Lake Austin Spa Resort seeks a Spa Director to lead a high-performing team of therapists, attendants, and wellness professionals in a luxury resort setting. You will cultivate a culture of hospitality, recruit and train staff, and oversee the complete spa and wellness journey to deliver seamless, restorative guest experiences.

Role requires 5+ years of leadership in luxury spa or resort environments, with financial acumen and ability to manage budgets, labor, and revenue performance.