Luxury Spa Director: Elevate Wellness & Guest Experience

Kennebunkport Resort Collection; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, Vision, and 401(k)

Employee discounts

Scenic, high-end work environment

Wellness programs

Growth and advancement opportunities

Strong, team-driven culture

Job summary

Lake Austin Spa Resort seeks a visionary Spa Director to lead our luxury wellness program and guest experiences, guiding a team of therapists, attendants, and guest-facing colleagues.

You will oversee operations, budgeting, and partnerships, mentor staff with a people-first approach, ensure impeccable service standards, and create restorative, memorable spa journeys that reflect our boutique resort philosophy.

Qualifications

• 5+ years of progressive leadership experience in luxury spa, wellness, hospitality, or resort operations.
• Previous leadership experience in a luxury spa, boutique resort, destination spa, or wellness environment strongly preferred.
• Passion for wellness, hospitality, and creating transformative guest experiences.
• Strong leadership presence with a people-first approach to coaching and team development.
• Financial acumen with experience managing budgets, labor, and revenue performance.
• Exceptional communication, organization, and problem-solving skills.
• Ability to thrive in a dynamic, guest-focused luxury environment.
• Flexibility to work weekends, evenings, and holidays as business needs require.

Responsibilities

• Inspire, coach, and develop a high-performing spa team, including therapists, attendants, wellness providers, and guest-facing colleagues.
• Foster a culture grounded in kindness, professionalism, accountability, and genuine hospitality.
• Recruit, onboard, and train team members to deliver intuitive, personalized luxury service.
• Create an environment where employees feel supported, empowered, and connected to the resorts purpose and values.
• Oversee the complete spa and wellness experience, ensuring every guest interaction feels seamless, restorative, and personalized.
• Anticipate guest needs and create memorable moments that reflect our boutique luxury approach.
• Partner with resort departments to coordinate celebrations, wellness itineraries, special requests, and curated experiences.
• Address guest concerns thoughtfully and proactively, turning opportunities into lasting impressions.
• Ensure spa spaces consistently reflect exceptional standards of cleanliness, ambiance, and presentation.
• Partner with resort leadership to curate meaningful wellness offerings, seasonal programming, signature rituals, and immersive guest experiences.
• Stay connected to evolving wellness and luxury hospitality trends while maintaining an authentic, grounded guest experience.
• Help define and strengthen a spa identity that feels both elevated and deeply restorative.
• Oversee daily spa operations, scheduling, labor management, inventory, and service flow.
• Manage departmental budgets, payroll, and financial performance while balancing guest experience and operational efficiency.
• Identify opportunities to grow spa revenue through treatment experiences, wellness programming, retail, and strategic partnerships.
• Monitor key performance indicators and implement thoughtful improvements to enhance both guest satisfaction and team success.
• Ensure compliance with all health, safety, sanitation, and licensing requirements.
• Maintain consistency in luxury service standards, operational procedures, and wellness protocols.
• Champion a safe, welcoming, and inclusive environment for guests and employees alike.

Skills

Leadership

Hospitality industry experience

People management

Communication

Budgeting

Job description

Lake Austin Spa Resort seeks a visionary Spa Director to lead our luxury wellness program and guest experiences, guiding a team of therapists, attendants, and guest-facing colleagues.

You will oversee operations, budgeting, and partnerships, mentor staff with a people-first approach, ensure impeccable service standards, and create restorative, memorable spa journeys that reflect our boutique resort philosophy.