Spa Host

Spencer's Spa; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Spencer's Spa in New York City is seeking a Spa Host to connect spa operations, guest services, and sales, maintaining a luxurious ambiance and flawless daily operations.

You will manage guest check-in/out, uphold five-star service standards, and collaborate with therapists, coordinators, and management to deliver an exceptional guest experience.

Responsibilities

• Greet and check in guests warmly, ensuring a seamless arrival and departure experience.
• Provide outstanding customer service by anticipating guest needs and offering solutions that enhance their experience.
• Maintain a polished, professional appearance that aligns with the luxury spa brand.
• Orchestrate the ambiance by managing lighting, signature music, temperature, and aromatherapy.
• Assist with post-treatment guest lounge experience, ensuring each guest feels comfortable and taken care of.
• Ensure guests are collected for their service in a timely manner.
• Actively manage the appointment calendar, maximizing efficiency by filling as many time slots as possible.
• Monitor cancellations and last-minute openings, rebooking to maintain a high occupancy rate.
• Conduct daily inspections of treatment rooms, lounges, and spa amenities; keep areas clean and stocked.
• Maintain seamless communication with front desk and management to ensure operational efficiency.
• Provide peer-to-peer training for new Spa Coordinators and support during peak hours.

Job description

Spa Host at Spencer's

Job Description

Spencer's is a luxury boutique spa redefining the modern wellness experience.

With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.

Our chic facilities offer state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic — a place for our guests to slow down, feel taken care of, and enjoy every detail.

Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we're creating new experiences and reimagining wellness.

If you're driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Role Overview

As a Spa Host, you will serve as the central connection between spa operations, guest services, and sales. You will ensure seamless daily operations by maintaining spa cleanliness and ambiance and delivering an exceptional guest experience that reflects the luxury standards of Spencer's. This role blends hospitality, sales, and operations to create a warm, polished, and memorable spa environment.

Guest Experience & Customer Service

• Greet and check in guests warmly, ensuring a seamless arrival and departure experience.
• Provide outstanding customer service by anticipating guest needs and offering solutions that enhance their experience.
• Maintain a polished, professional appearance that aligns with the luxury spa brand.
• Anticipate guest needs and resolve concerns to maintain a five-star experience.
• Orchestrate the ambiance by meticulously managing lighting, signature music, temperature, and aromatherapy.
• Provide elevated service to every guest, including the hot tea and towel service, and sock and slipper ritual while proactively tailoring the environment to guest preferences.
• Assist with post-treatment guest lounge experience, ensuring each guest feels comfortable and taken care of.
• Ensure guests are collected for their service in a timely manner.

Calendar Optimization & Appointment Management

• Actively manage the appointment calendar, ensuring maximum efficiency by filling as many time slots as possible.
• Monitor cancellations and last-minute openings, working proactively to rebook appointments and maintain a high occupancy rate throughout the day.
• Continuously analyze the calendar to identify and act upon opportunities to optimize guest bookings.

Spa Operations

• Conduct daily inspections of treatment rooms, lounges, and spa amenities.
• Conduct weekly facilities inspections of all areas of the spa in accordance with the checklist and action whenever possible.
• Ensure spa areas remain clean, stocked, and organized at all times.
• Reset and restock treatment areas at the end of each shift.
• Conduct guest check-in and check-out from 6:00pm - 9:00pm.
• Keep and manage iPad throughout the shift to monitor checklists and tasks, including guest arrivals and departures.
• Maintain seamless communication with the front desk and management to ensure operational efficiency.

Team Collaboration & Brand Representation

• Work closely with Guest Coordinators, therapists, and management to ensure a seamless guest experience from check-in to check-out.
• Collaborate with the team to address and resolve any guest concerns or issues, escalating when necessary.
• Communicate with therapists and hosts to ensure a smooth flow of guest appointments.
• Provide peer-to-peer training for new Spa Coordinators while onboarding to the team.
• Support team members during peak hours with both guest-facing and operational tasks.
• Uphold the highest standards of service and contribute to a positive, team-oriented atmosphere.