Luxury Spa Concierge: Curate Bespoke Wellness Experiences

Makeready; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Joseph, a Luxury Collection Hotel, Nashville, seeks a polished Spa Concierge to deliver a personalized wellness experience in our luxury hospitality environment. You will warmly greet spa guests, guide treatment selections, and coordinate appointments with therapists and hotel teams to ensure a seamless guest journey.

This full-time role requires exceptional communication, strong organizational skills, and a genuine hospitality mindset.

Qualifications

• Previous spa, luxury hospitality, salon, wellness, reservations, or guest service experience preferred.
• Familiarity with Forbes service standards or luxury hospitality standards is preferred.

Responsibilities

• Warmly welcome spa guests and provide attentive, personalized service throughout their experience.
• Answer incoming calls, emails, and guest inquiries in a professional and timely manner.
• Book, modify, confirm, and cancel spa appointments while maximizing therapist availability and spa scheduling.
• Consult with guests to understand their preferences, needs, and desired experience.
• Recommend appropriate massages, facials, body treatments, enhancements, and other spa services based on each guest’s individual needs.
• Educate guests on available treatments, packages, amenities, pricing, promotions, and spa policies.
• Identify opportunities to enhance the guest experience through thoughtful service recommendations, upgrades, enhancements, and add-ons.
• Provide accurate pre-arrival information, including treatment preparation, arrival times, cancellation policies, and spa etiquette.
• Assist with guest check-in and check-out, payment processing, and retail purchases.
• Maintain strong knowledge of spa services, products, promotions, packages, and seasonal offerings.
• Coordinate closely with massage therapists, estheticians, Spa leadership, and other hotel departments to ensure a seamless guest experience.
• Assist guests with retail product selections and provide knowledgeable recommendations when appropriate.
• Maintain attractive, organized, and impeccably presented retail, reception, and guest areas.
• Support guest satisfaction and service recovery with professionalism, discretion, urgency, and genuine care.
• Protect guest privacy and maintain confidentiality at all times.
• Perform additional duties as needed to support the successful daily operation of the Spa.

Job description

The Joseph, a Luxury Collection Hotel, Nashville, seeks a polished Spa Concierge to deliver a personalized wellness experience in our luxury hospitality environment. You will warmly greet spa guests, guide treatment selections, and coordinate appointments with therapists and hotel teams to ensure a seamless guest journey.

This full-time role requires exceptional communication, strong organizational skills, and a genuine hospitality mindset.