Luxury Spa Concierge & Client Experience Specialist

AYA Skin; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Windermere Medical Spa by AYA Skin seeks an Aesthetic Associate to welcome clients, manage appointments, and support premium service delivery. You will greet guests, check in/out, handle payments, and guide clients toward AYA’s signature offerings with discretion and care.

The role emphasizes relationship-building, proactive follow-ups, and a polished presence to ensure a luxury experience and high client satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent; higher education preferred.
• 2+ years in a client-facing high-touch service or sales role, luxury or medical spa experience.
• Proven track record of delivering exceptional service and achieving goals.

Responsibilities

• Create a welcoming client experience and curate a refined first impression.
• Manage check-in/check-out, paperwork, payments, and follow-ups.
• Respond promptly to inquiries and convert leads into appointments; manage calendar.
• Maintain clean reception space and protect client confidentiality and records.

Skills

Exceptional communication

Interpersonal skills

Consultative relationship-driven

Product and treatment knowledge

Organizational and time-management

Tech-savvy scheduling software

Passion for beauty wellness

Education

High school diploma or equivalent; Bachelor's/Associate's preferred

Job description

Windermere Medical Spa by AYA Skin seeks an Aesthetic Associate to welcome clients, manage appointments, and support premium service delivery. You will greet guests, check in/out, handle payments, and guide clients toward AYA’s signature offerings with discretion and care.

The role emphasizes relationship-building, proactive follow-ups, and a polished presence to ensure a luxury experience and high client satisfaction in a fast-paced environment.