Luxury Showroom Manager: Elevate Client Experience

Brobston Group; Vail (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Brobston Group in Vail, Colorado, seeks a Showroom Manager to lead luxury client service, coaching, and sales performance in a fast-paced, high-end environment. You will shape the showroom culture, mentor staff, and drive consistent, above‑target results while delivering an authentic luxury client experience.

Responsibilities include managing daily operations, forecasting needs, maintaining product knowledge, and collaborating across teams to recruit, train, and retain top talent in a demanding

Qualifications

• At least 2 years of retail service experience; luxury retail preferred.
• Knowledge of watch trends and marketplace competition.
• High school diploma or equivalent; college degree preferred.
• Proficiency with Microsoft Office and experience with retail systems.
• Effective communication skills and schedule flexibility, including nights, weekends, and holidays.

Responsibilities

• Achieve sales goals through clienteling, new client sourcing, and building long-term relationships.
• Evaluate team performance, coach colleagues, and develop action plans for improvement.
• Forecast and plan business needs, including payroll and staffing, and manage daily showroom operations.
• Support recruitment, retention, teamwork, and collaboration across the showroom.
• Maintain product and market knowledge, and share current collection and watch trend information with the team.

Skills

Clienteling

Team development

Communication skills

Flexibility

Education

High school diploma

College degree

Tools

Microsoft Office

Retail systems

Job description

Brobston Group in Vail, Colorado, seeks a Showroom Manager to lead luxury client service, coaching, and sales performance in a fast-paced, high-end environment. You will shape the showroom culture, mentor staff, and drive consistent, above‑target results while delivering an authentic luxury client experience.

Responsibilities include managing daily operations, forecasting needs, maintaining product knowledge, and collaborating across teams to recruit, train, and retain top talent in a demanding