Luxury Service Concierge & Team Lead

JAGUAR LAND ROVER BELLEVUE; Washington (District of Columbia); In loco; USD 60.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Descrizione del lavoro

Fields Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers. We strive for the best customer experience and lifelong relationships.

As a team member, you will oversee the Drive Lane flow, ensure prompt service, and carry out assignments that leave a strong, positive impression on customers.

Competenze

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.
• Willing to submit to a pre-employment background check.

Mansioni

• Oversee flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Conoscenze

Organized

People management

Time management

Communication skills

Professional appearance

Driving record acceptable

Background check

Descrizione del lavoro

Fields Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers. We strive for the best customer experience and lifelong relationships.

As a team member, you will oversee the Drive Lane flow, ensure prompt service, and carry out assignments that leave a strong, positive impression on customers.