Luxury Auto BDR: Customer Experience & Appointments

JAGUAR LAND ROVER BELLEVUE; Washington (District of Columbia); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401(k) Plan

Paid time off

Paid training

Employee vehicle purchase plan

Wellness programs

Sundays off

Job summary

Fields Jaguar Land Rover of Bellevue is seeking a positive team member for a full-time call center role. You will support multiple luxury dealerships, schedule service appointments, and assist customers with transportation and pricing inquiries to deliver a premium experience.

We value safety, integrity, courtesy, presentation, and efficiency, and offer a comprehensive benefits package. Compensation is competitive with a pay range of $22.00–$28.00 per hour.

Qualifications

• Excellent communication and active listening skills.
• A genuine passion for helping customers.
• Comfort with computers and the ability to learn new systems quickly.
• A positive attitude and a team‑first mindset.

Responsibilities

• Inbound Calls: Schedule service appointments; Assist with alternate transportation needs; Answer basic service and pricing questions; Provide parts and labor pricing information; Coordinate recall appointments; Direct customers to the correct department.
• Outbound Calls: Perform friendly "missed appointment" service follow-up calls; Schedule recalls and tele-service; Contact customers regarding special parts orders.

Skills

Excellent communication

Active listening

Passion for helping customers

Computer literacy

Positive attitude

Tools

CRM systems

Scheduling software

Call center platforms

Job description

Fields Jaguar Land Rover of Bellevue is seeking a positive team member for a full-time call center role. You will support multiple luxury dealerships, schedule service appointments, and assist customers with transportation and pricing inquiries to deliver a premium experience.

We value safety, integrity, courtesy, presentation, and efficiency, and offer a comprehensive benefits package. Compensation is competitive with a pay range of $22.00–$28.00 per hour.