Luxury Service Concierge & Drive Attendant

Murgado Automotive Group; Barrington (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Employee discounts

Career development

Team environment

Job summary

Porsche Barrington, part of the Murgado Automotive Group, seeks a Service Concierge/Service Drive Attendant to deliver a high-end customer experience on our luxury service drive. You will greet customers, assist with check-in, coordinate vehicle flow, and support Service Advisors while maintaining a pristine service area and loaner fleet.

The role emphasizes professionalism, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Must be 21 years of age or older; valid driver’s license with a clean driving record.
• High school diploma or equivalent is required.
• Professional appearance and demeanor required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.
• Work closely with Service Advisors to communicate customer needs and updates.
• Help coordinate service drive traffic and vehicle movement within the dealership.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and ensure they are presentable.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and escalate to the Service Manager when appropriate.
• Perform other duties to support smooth service department operations.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Professional appearance

Education

High school diploma or equivalent

Job description

Porsche Barrington, part of the Murgado Automotive Group, seeks a Service Concierge/Service Drive Attendant to deliver a high-end customer experience on our luxury service drive. You will greet customers, assist with check-in, coordinate vehicle flow, and support Service Advisors while maintaining a pristine service area and loaner fleet.

The role emphasizes professionalism, strong communication, and the ability to multitask in a fast-paced environment.