Luxury Service Concierge & Drive Attendant

Tend; Barrington (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

services

Career growth

Positive team environment

Job summary

Porsche Barrington, part of the Murgado Automotive Group, is seeking a Service Concierge/Service Drive Attendant who excels in delivering a high-end customer experience in a luxury setting. You will greet customers, manage the service drive flow, assist Service Advisors, and help maintain a welcoming, organized environment.

The role emphasizes professionalism, strong communication, and the ability to multitask in a fast-paced service department.

Qualifications

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Automotive experience is helpful but not required.
• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.
• Strong attention to detail and commitment to customer satisfaction.
• Must be 21 years of age or older.
• Professional appearance and demeanor required.

Responsibilities

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.
• Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
• Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and elevate issues to the Service Manager when appropriate.
• Perform other duties as needed to support smooth service department operations.

Skills

Customer service

Professional demeanor

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Porsche Barrington, part of the Murgado Automotive Group, is seeking a Service Concierge/Service Drive Attendant who excels in delivering a high-end customer experience in a luxury setting. You will greet customers, manage the service drive flow, assist Service Advisors, and help maintain a welcoming, organized environment.

The role emphasizes professionalism, strong communication, and the ability to multitask in a fast-paced service department.