Luxury Service Concierge Advisor

Fields Auto Group; Jacksonville (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Lexus of Jacksonville is seeking a proactive team member to deliver a luxury customer experience for both internal and external clients. Our culture emphasizes transparency, collaboration, and promoting from within as part of Fields Five values.

The role focuses on coordinating service flow, maintaining excellent customer relations, and supporting technicians to maximize each day’s productivity in a premium dealership setting.

Qualifications

• Organized, friendly personality
• Demonstrated ability to manage others
• Strong time management and planning skills
• Excellent communication with customers
• Professional, well-groomed appearance
• Clear motor vehicle driving record per dealership guidelines
• Willing to submit to a pre-employment background check

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Job description

Fields Lexus of Jacksonville is seeking a proactive team member to deliver a luxury customer experience for both internal and external clients. Our culture emphasizes transparency, collaboration, and promoting from within as part of Fields Five values.

The role focuses on coordinating service flow, maintaining excellent customer relations, and supporting technicians to maximize each day’s productivity in a premium dealership setting.