VIP Auto Service Concierge

JACKSONVILLE DIVISION; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Lexus of Jacksonville seeks a positive team member to provide a luxury experience to both our internal and external customers. This on-site role focuses on overseeing the drive lane flow, owning the customer journey, and delivering concierge support to owner inquiries while coordinating with service staff.

The position emphasizes organization, teamwork, and excellent communication, with a pre-employment background check and a clean driving record required.

Qualifications

• Must be organized with a friendly personality.
• Ability to manage others and coordinate tasks.
• Excellent communication with customers.
• Acceptable driving record; pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

Team management

Time management

Strong communication

Professional appearance

Driving record

Background check

Job description

Fields Lexus of Jacksonville seeks a positive team member to provide a luxury experience to both our internal and external customers. This on-site role focuses on overseeing the drive lane flow, owning the customer journey, and delivering concierge support to owner inquiries while coordinating with service staff.

The position emphasizes organization, teamwork, and excellent communication, with a pre-employment background check and a clean driving record required.