Service Advisor

Fields Auto Group; Jacksonville (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Sundays off

Job summary

Fields Lexus of Jacksonville is seeking a proactive team member to deliver a luxury customer experience for both internal and external clients. Our culture emphasizes transparency, collaboration, and promoting from within as part of Fields Five values.

The role focuses on coordinating service flow, maintaining excellent customer relations, and supporting technicians to maximize each day’s productivity in a premium dealership setting.

Qualifications

• Organized, friendly personality
• Demonstrated ability to manage others
• Strong time management and planning skills
• Excellent communication with customers
• Professional, well-groomed appearance
• Clear motor vehicle driving record per dealership guidelines
• Willing to submit to a pre-employment background check

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Job description

Fields Lexus of Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services
• Sundays off

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear; required to stoop, kneel, crouch, or craw; occasionally required to sit; must regularly lift and/or move up to 40 pounds; Specific vision abilities required by this job include close vision, and depth perception; test driving customer’s vehicles; frequently exposed to moving mechanical parts and fumes or airborne particles; the noise level in the work environment is usually moderate.