Luxury Service Advisor

Mercedes-Benz, Infiniti, Subaru Dealership Group; Greenville (SC); Presencial; USD 38.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus opportunities

Health, dental, vision insurance

401(k) with company match

Paid holidays, sick time, vacations

Fridays direct deposit pay

Descripción de la vacante

Land Rover Greenville, part of RBM Automotive Group, seeks a Luxury Automotive Service Advisor to listen to client needs, coordinate with technicians, and guide customers through maintenance decisions. The role emphasizes luxury service standards, accurate vehicle condition reporting, and proactive communication for a seamless repair experience.

This full-time position offers a competitive pay structure with monthly bonuses, comprehensive benefits, and a focus on work-life balance, with Sundays

Formación

• Effective communication and problem-solving skills are required.
• Strong customer service orientation and ability to de-escalate situations.
• Ability to work with a team in a fast-paced luxury dealership environment.

Responsabilidades

• Actively listen to clients and interpret needs to exceed expectations and deliver luxury service.
• Communicate with service customers about work in process, appointments, and questions.
• Ask questions and drive client cars to provide technicians with essential information; record needs accurately.
• Record vehicle condition at arrival with thorough walk-arounds.
• Advise on car care and maintenance plans; explain costs and timelines for additional work.
• Greet clients at pickup, review work performed, and ensure satisfaction; resolve issues promptly.

Conocimientos

Communication

Problem solving

Customer service

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Job Details: Job Location: Land Rover Greenville - Greenville, SC, Salary Range: Undisclosed, Land Rover Greenville

Land Rover Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd.

We are actively hiring right now to fill this position. We look forward to connecting with you about this exciting opportunity!

We are a private, family-owned Luxury Automotive Dealership and are committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail.

We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives.

Compensation & Benefits

• Competitive pay with monthly bonus opportunities
• Health, health savings account, dental, vision insurance, auxiliary benefits available for full-time employees
• 401(k) with company match available
• Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
• Great work/life balance - Dealership closed on Sundays
• Get paid every Friday by direct deposit
• Uniform and Laundry allowance
• Employee pricing for parts, service, and vehicle purchases

Luxury Automotive Service Advisor

Job Duties

• Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, de-escalate issues, and provide the luxury experience our clients expect.
• Promptly and effectively communicate with service customers. Handle telephone inquiries regarding work in process, appointments, and general questions.
• Ask questions and test drive client cars in order to provide technicians with essential information. Accurately record maintenance and/or repairs needed. Set realistic expectations and keep clients updated with timely progress reports.
• Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
• Advise customers on the care of their cars; show value in our recommended maintenance plan. Present the need for additional work when necessary and explain the details, including the additional cost and time considerations.
• Greet clients when they return to pick-up their vehicle from service. Review work performed; explain charges and coverage. Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
• Proactively communicate potential issues with management, technicians, parts personnel, and other departments in order to provide the best possible customer experience and fix-it right the first time.

*All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior to being employed, applicants for employment must participate in the Dealership’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.

RBM Automotive Group Dealerships have a diverse Drug-Free workforce and are Equal Opportunity Employers.

Requirements and Qualifications

• Shifts vary; Dealership Operates Monday – Saturday; Scheduling may require weekends before/after business hours.
• High school diploma or the equivalent
• Authorized to work in the USA for any employer
• All applicants must have a current and valid driver’s license, acceptable driving record, and must be insurable under our garage-keepers policy standards
• Previous experience as a Service Advisor is preferred
• Effective communication and problem solving
• Basic mathematical skills using American units of measure
• Physical demands include: frequently traverse multi-level Dealership property and various terrain in order to retrieve vehicles, greet clients, perform check-in/out inspections, and navigate shop; enter/exit/drive/operate vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects* (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
• Work is conducted inside, outside, on public and private roadways, and in proximity to moving vehicles and equipment in a shop environment with potential exposure to loud *noises and various industrial *chemicals.

*Please note: Employees are trained in protocols, proper material/chemical handling and provided with appropriate personal protective equipment (PPE) in compliance with OSHA standards. Employees must strictly adhere to all mandatory safety protocols and PPE requirements.