Luxury Service Advisor: Premium Customer Care & Growth

Mercedes-Benz, Infiniti, Subaru Dealership Group; Greenville (SC); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Health, dental, vision insurance

401(k) with company match

Paid holidays, sick time, vacations

Fridays direct deposit pay

Job summary

Land Rover Greenville, part of RBM Automotive Group, seeks a Luxury Automotive Service Advisor to listen to client needs, coordinate with technicians, and guide customers through maintenance decisions. The role emphasizes luxury service standards, accurate vehicle condition reporting, and proactive communication for a seamless repair experience.

This full-time position offers a competitive pay structure with monthly bonuses, comprehensive benefits, and a focus on work-life balance, with Sundays

Qualifications

• Effective communication and problem-solving skills are required.
• Strong customer service orientation and ability to de-escalate situations.
• Ability to work with a team in a fast-paced luxury dealership environment.

Responsibilities

• Actively listen to clients and interpret needs to exceed expectations and deliver luxury service.
• Communicate with service customers about work in process, appointments, and questions.
• Ask questions and drive client cars to provide technicians with essential information; record needs accurately.
• Record vehicle condition at arrival with thorough walk-arounds.
• Advise on car care and maintenance plans; explain costs and timelines for additional work.
• Greet clients at pickup, review work performed, and ensure satisfaction; resolve issues promptly.

Skills

Communication

Problem solving

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

Land Rover Greenville, part of RBM Automotive Group, seeks a Luxury Automotive Service Advisor to listen to client needs, coordinate with technicians, and guide customers through maintenance decisions. The role emphasizes luxury service standards, accurate vehicle condition reporting, and proactive communication for a seamless repair experience.

This full-time position offers a competitive pay structure with monthly bonuses, comprehensive benefits, and a focus on work-life balance, with Sundays