Luxury Service Advisor

Land Rover Greenville; Greenville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

HSA

Dental insurance

Vision insurance

401(k) match

Paid time off

Direct deposit pay

Uniform allowance

Employee pricing

Sunday closed

Bonuses

Job summary

Land Rover Greenville is seeking a Service Advisor to actively listen to clients, interpret their needs, and deliver the luxury experience our customers expect. You will communicate with service clients, gather essential vehicle information, and document repairs with precision.

Greet customers on arrival and at pickup, review work performed, and explain charges. This role supports a high-volume, luxury dealership with competitive pay and incentive opportunities in Greenville, SC.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the USA for any employer.
• Experience as a Service Advisor preferred but not required.

Responsibilities

• Actively listen to clients and interpret needs to deliver the luxury experience our clients expect.
• Promptly and effectively communicate with service customers.
• Ask questions and test drive client cars to provide technicians with essential information.
• Accurately record maintenance and/or repairs needed and set realistic expectations.
• Greet clients at pickup, review work performed, and explain charges and coverage.

Skills

Active listening

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Land Rover GreenvilleLand Rover Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd.We are actively hiring right now to fill this position. We look forward to connecting with you about this exciting opportunity!We are a private, family-owned Luxury Automotive Dealership and are committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail.We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives.Compensation & BenefitsCompetitive pay with monthly bonus opportunitiesHealth, health savings account, dental, vision insurance, auxiliary benefits available for full-time employees401(k) with company match availablePaid holidays, sick time, and vacations - Earn paid time off from your 1st day of workGreat work/life balance - Dealership closed on SundaysGet paid every Friday by direct depositUniform and Laundry allowanceEmployee pricing for parts, service, and vehicle purchasesLuxury Automotive Service AdvisorJob Duties:Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, de-escalate issues, and provide the luxury experience our clients expect.Promptly and effectively communicate with service customers. Handle telephone inquiries regarding work in process, appointments, and general questions.Ask questions and test drive client cars in order to provide technicians with essential information. Accurately record maintenance and/or repairs needed. Set realistic expectations and keep clients updated with timely progress reports.Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.Advise customers on the care of their cars; show value in our recommended maintenance plan. Present the need for additional work when necessary and explain the details, including the additional cost and time considerations.Greet clients when they return to pick-up their vehicle from service. Review work performed; explain charges and coverage. Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.Proactively communicate potential issues with management, technicians, parts personnel, and other departments in order to provide the best possible customer experience and fix-it right the first time.*All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prior to being employed, applicants for employment must participate in the Dealership’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.RBM Automotive Group Dealerships have a diverse Drug-Free workforce and are Equal Opportunity Employers.Requirements and Qualifications:Shifts vary; Dealership Operates Monday – Saturday; Scheduling may require weekends before/after business hours.High school diploma or the equivalentAuthorized to work in the USA for any employerAll applicants must have a current and valid driver’s license, acceptable driving record, and must be insurable under our garage-keepers policy standardsPrevious experience as a Service Advisor is preferredEffective communication and problem solvingBasic mathematical skills using American units of measurePhysical demands include: frequently traverse multi-level Dealership property and various terrain in order to retrieve vehicles, greet clients, perform check-in/out inspections, and navigate shop; enter/exit/drive/operate vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects* (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motionWork is conducted inside, outside, on public and private roadways, and in proximity to moving vehicles and equipment in a shop environment with potential exposure to loud *noises and various industrial *chemicals.*Please note: Employees are trained in protocols, proper material/chemical handling and provided with appropriate personal protective equipment (PPE) in compliance with OSHA standards. Employees must strictly adhere to all mandatory safety protocols and PPE requirements.