Salon Receptionist

LANPHIER Salon & Spa; Darien (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

LANPHIER Salon & Spa in Darien, CT seeks a friendly receptionist to greet guests, manage appointments, and support daily operations with a premium client experience.

Ideal candidates are reliable, tech-curious, and able to multitask in a fast-paced luxury environment while delivering outstanding service and selling salon products.

Qualifications

• Reliable and punctual team member with a professional demeanor.
• Weekend availability to support peak times.
• Tech-savvy with the ability to learn booking software quickly.
• Strong communication and interpersonal skills.

Responsibilities

• Promote and upsell salon products and services.
• Provide tailored recommendations based on client needs.
• Respond promptly to online bookings, calls and emails.
• Greet clients with a warm, professional demeanor.
• Schedule appointments and process payments accurately.
• Address client concerns professionally to ensure satisfaction.

Skills

Reliability

Punctuality

Weekend availability

Tech-savvy

Booking software

Decision making

Positive attitude

People skills

Communication

Attention to detail

Job description

Receptionist at LANPHIER Salon & Spa

Job Description

Are you passionate about the beauty and wellness industry? Do you thrive in a fast-paced, team-driven environment? LANPHIER is seeking a dedicated and enthusiastic Receptionist to join our team.

Join an established and growing luxury salon and spa where exceptional service, professionalism, and an elevated client experience are at the heart of everything we do. You'll work in a beautiful, fast-paced environment alongside talented professionals who take pride in what they do.

What We're Looking For

• Reliability & Punctuality: Demonstrate consistent dependability, showing up on time and fulfilling your duties with responsibility.
• Weekend Availability: Flexibility to work weekends.
• Tech-Savvy: Experience with booking software is a plus, but a willingness to learn is essential.
• Quick Decision-Making: Ability to make effective, timely decisions in a dynamic and high-traffic environment.
• Positive Attitude & Motivation: Bring a can-do, goal-driven mindset to every task.
• Exceptional People Skills: Enjoy building meaningful relationships with both clients and team members.
• Effective Communication: Strong verbal and written communication skills to interact professionally with guests and colleagues.
• Industry Passion: A genuine interest in the beauty and wellness industries, with a desire to learn and grow.
• Attention to Detail: Ability to multitask while maintaining a focus on quality and accuracy.
• Receptive to Feedback: Open to direction and constructive criticism, with a commitment to continuous improvement.

Key Responsibilities

• Promote and Upsell: Actively promote and upsell salon products, services, and gift cards both in-person and through social media channels.
• Client Recommendations: Provide tailored product and service recommendations based on client needs and preferences.
• Booking Management: Respond promptly to online booking requests, phone inquiries, and emails to manage appointments efficiently.
• Client Interaction: Greet and welcome clients with a warm, professional demeanor, ensuring they feel valued and appreciated.
• Appointment Scheduling: Manage phone calls, schedule appointments, and handle payments quickly and accurately.
• Customer Service Excellence: Address client complaints and concerns professionally and courteously, ensuring satisfaction and retention.