Luxury Sales Consultant

Grand Caliber; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Employee watch purchase program

Professional development

Career growth opportunities

Job summary

Grand Caliber in Dallas, TX is seeking a Luxury Sales Consultant to manage inbound leads from our website, campaigns, and CRM. This role focuses on warm prospects rather than cold calls, delivering a premium client experience from initial contact through closing a transaction.

You will build relationships with buyers and sellers nationwide, guide them through watch purchases, trades, and sales, and maintain detailed CRM records.

Qualifications

• Exceptional written and verbal communication skills.
• Strong relationship-building abilities.
• Professional and polished demeanor.

Responsibilities

• Respond quickly and professionally to inbound leads via phone, text, email, and CRM messaging.
• Build relationships with prospective buyers and sellers nationwide.
• Guide clients through watch purchases, trades, and sales transactions.
• Maintain detailed records and follow-up schedules within our CRM.
• Collaborate with internal teams to ensure a seamless client experience.
• Consistently work toward lead conversion, sales, and customer satisfaction goals.
• Represent Grand Caliber with professionalism, responsiveness, and expertise.

Skills

Communication

Relationship-building

Professionalism

Attention to detail

Organization

Fast-paced

Education

Bachelor's degree in Communications, Business, Marketing, or related field

Tools

CRM software

Job description

Luxury Sales Consultant at Grand Caliber

About Grand Caliber

Grand Caliber is one of the nation's leading luxury watch retailers, specializing in buying, selling, and trading premium timepieces from brands such as Rolex, Patek Philippe, Audemars Piguet, Cartier, Omega, and more. Our clients range from first time luxury watch buyers to seasoned collectors across the country. We pride ourselves on delivering exceptional service, transparent transactions, and an elevated client experience.

Position Overview

We're seeking a highly motivated Luxury Sales Consultant to manage and convert inbound sales leads generated through our website, advertising campaigns, online marketplaces, and CRM platform. This is not a cold-calling role. You'll be working exclusively with warm inbound leads from prospective buyers and sellers who have already expressed interest in doing business with Grand Caliber. From time to time, you'll also have the opportunity to work with walk-in clients, delivering the same premium in-person experience our brand is known for.The ideal candidate is an excellent communicator who can build trust, guide clients through the buying process, and deliver a premium customer experience from first contact through completed transaction.

What You'll Do

• Respond quickly and professionally to inbound leads via phone, text, email, and CRM messaging
• Build relationships with prospective buyers and sellers nationwide
• Guide clients through watch purchases, trades, and sales transactions
• Maintain detailed records and follow-up schedules within our CRM
• Collaborate with internal teams to ensure a seamless client experience
• Consistently work toward lead conversion, sales, and customer satisfaction goals
• Represent Grand Caliber with professionalism, responsiveness, and expertise

What Success Looks Like

• Fast response times to new inquiries
• Strong lead-to-sale conversion rates
• Consistent CRM organization and follow-up
• Positive client feedback and repeat business
• Building long-term relationships with collectors and enthusiasts

Required Qualifications

• Exceptional written and verbal communication skills
• Strong relationship-building abilities
• Professional and polished demeanor
• Excellent attention to detail and organization
• Ability to thrive in a fast-paced environment
• Self-motivated and results-oriented mindset

Preferred Experience

• Experience in sales, customer service, hospitality, luxury retail, automotive sales, real estate, jewelry, or other client-facing industries
• Interest in luxury watches, collectibles, or luxury goods
• Bachelor's degree in Communications, Business, Marketing, or related field
• Paid time off and holidays
• Employee watch purchase program
• Professional development and product training
• Career growth opportunities within a rapidly growing luxury company

Why Grand Caliber?

You'll work directly with some of the most sought-after luxury watches in the world while helping clients make significant purchasing decisions. We provide the training, tools, and support needed to become an expert in the luxury watch industry while building a rewarding long-term career.

This is a full-time, in-office position based in Dallas, Texas.

Grand Caliber is an Equal Opportunity Employer.