Luxury Sales Associate

JENNIFER MEYER, INC.; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

Job summary

Jennifer Meyer is a Los Angeles-based fine jewelry brand seeking a polished Sales Associate for our Palisades Village boutique. You will deliver an exceptional luxury shopping experience, build lasting client relationships, drive sales, and support daily operations.

Ideal candidates have 2+ years in luxury retail (fine jewelry preferred), excellent communication, and a professional presence. Experience with Lightspeed POS and inventory is a plus; gemology training is a bonus.

Qualifications

• Minimum 2 years of luxury retail experience; fine jewelry experience preferred.
• Demonstrated ability to deliver elevated, relationship-driven service and build loyalty.
• Proven success achieving sales goals and maintaining client relationships.
• Excellent communication and interpersonal skills with a polished presence.
• Warm, proactive, outcomes-focused with strong follow-through.
• Strong organization and attention to detail; collaborative in a fast-paced setting.

Responsibilities

• Welcome and engage clients in a manner consistent with our luxury standard.
• Create memorable, personalized experiences that foster client relationships and loyalty.
• Anticipate client needs and provide gifting recommendations.
• Follow up with clients, delivering white-glove service before, during, and after purchase.
• Develop expert knowledge of Jennifer Meyer collections, materials, and craftsmanship.
• Achieve and exceed sales goals while contributing to boutique performance.
• Assist clients with purchases, special orders, repairs, and custom requests.
• Maintain a clean, visually appealing sales floor per brand standards.
• Support inventory management and stock organization using Lightspeed.
• Process transactions and follow security and loss prevention procedures.
• Support store events, promotions, and other initiatives.
• Collaborate to maintain an elevated, welcoming boutique environment.

Skills

Luxury retail

Client service

Sales goals

Communication skills

Organizational skills

Polished presence

Team collaboration

Education

GIA certification or gemological training

Tools

Lightspeed POS

Job description

Jennifer Meyer is a Los Angeles-based fine jewelry brand founded in 2005, known for handcrafted pieces that are as meaningful as they are wearable. Designed to be layered, lived in, and passed down, every piece is crafted by master artisans from the finest materials.

About the Role:

We are seeking a polished and client-focused Sales Associate to join our Palisades Village boutique. This role is responsible for delivering an exceptional luxury shopping experience, building lasting client relationships, driving sales, and supporting the daily operations of the boutique.

Responsibilities

• Welcome and engage clients in a manner consistent with our boutique’s luxury standard.
• Create memorable, highly personalized experiences that foster long-term client relationships and brand loyalty.
• Anticipate client needs and provide thoughtful recommendations for gifting, milestones, and personal collections.
• Follow up with clients in a timely and meaningful manner, delivering white-glove service before, during, and after each purchase.
• Develop expert knowledge of Jennifer Meyer collections, materials, gemstones, craftsmanship, and brand storytelling.
• Achieve and exceed sales goals while contributing to overall boutique performance.
• Assist clients with purchases, special orders, repairs, and custom requests.
• Maintain a clean, organized, and visually appealing sales floor in accordance with brand standards.
• Support inventory management, stock organization, and inventory accuracy using the Lightspeed POS and inventory management system.
• Process transactions accurately and follow all operational, security, and loss prevention procedures.
• Support store events, promotions, and other business initiatives.
• Work collaboratively to maintain an elevated and welcoming boutique environment.

Qualifications

• Minimum 2 years of luxury retail experience; fine jewelry experience preferred.
• Demonstrated ability to deliver elevated, relationship-driven service and cultivate a loyal client base.
• Proven success achieving sales goals and building long-term client relationships.
• Excellent communication and interpersonal skills with a polished, professional presence.
• Naturally warm, proactive, and solutions-oriented with exceptional follow-through.
• Strong organizational skills and attention to detail.
• Ability to thrive in a collaborative, fast-paced environment while maintaining a calm, polished presence.
• Passion for fine jewelry, luxury retail, and client service.
• Experience with POS and inventory management systems; Lightspeed preferred.
• GIA certification or gemological training is a plus.

Physical Requirements

Ability to stand and move throughout the boutique for extended periods. Ability to lift and move merchandise and supplies up to 40 pounds. Availability to work weekends, holidays, and peak retail periods.

Competitive salary commensurate with experience.

Performance-based bonus opportunities.

Medical, dental, vision, and 401(k) benefits.