Luxury Returns Quality Inspector

The RealReal, Inc.; Town of Russia (NY); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

$50 in monthly food credits to apply到

Employee Stock Purchase Plan (purchase

401K with company matching

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid PTO Days & 9 Holidays

State of the art, climate-controlled

Job summary

The RealReal, Inc. is seeking a Customer Returns Specialist for our Authentication Centers in New Jersey and Arizona. You will inspect and audit items being returned, confirm specs, and update listings as needed.

In a fast-paced, production-driven environment, you will process credits, research inquiries, and ensure safe handling of luxury items. Strong attention to detail and English proficiency are essential.

Qualifications

• Ability to perform all required functions of the job in English.
• Strong attention to detail.
• Intermediate computer proficiency.
• Experience working in a high volume, production-driven environment.
• Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment.
• Strong sense of urgency and team- oriented mentality.

Responsibilities

• Conduct quality inspections on items being returned (i.e damages, validating the description of the item).
• Adhere to SOP Production processes by confirming specifications and conducting visual and measurement inspections.
• Process adjustments and credits to customers’ accounts.
• Update inventory as needed (i.e modify original listings, designer, or size, etc.).
• Perform research on Customer Returns related inquiries and exception items.
• Safe handling and care of luxury fashion items.

Skills

Attention to detail

English proficiency

Computer skills

High-volume production experience

Team-oriented mindset

Job description

The RealReal, Inc. is seeking a Customer Returns Specialist for our Authentication Centers in New Jersey and Arizona. You will inspect and audit items being returned, confirm specs, and update listings as needed.

In a fast-paced, production-driven environment, you will process credits, research inquiries, and ensure safe handling of luxury items. Strong attention to detail and English proficiency are essential.