Luxury Retreat Host: Concierge & Guest Experience

Four Seasons; Lanai City (HI); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Hourly rate $33.07

Competitive wages

Free employee meals

Dry cleaning for uniforms

Learning and development programs

Inclusive and diverse culture

Job summary

Sensei Lana'i, A Four Seasons Resort, is seeking a Retreat Host to deliver a personalized, seamless guest journey on Lanai in Hawaii. You will blend Front Desk and Concierge duties, greet guests, manage arrivals and departures, and anticipate guest needs with proactive service.

Join a luxury resort where the Retreat Host builds lasting guest relationships, coordinates dining, activities, and special celebrations, and upholds Four Seasons standards with warmth and attentiveness.

Qualifications

• Must possess legal work authorization in United States.
• Excellent guest service and communication skills.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Welcome guests and manage arrivals and departures with warmth and discretion.
• Coordinate guest requests including dining, spa, and activities to ensure personalized experiences.
• Maintain detailed guest notes and accurate billing in the system.
• Provide knowledgeable resort information and recommendations to guests.

Skills

Work authorization

Job description

Sensei Lana'i, A Four Seasons Resort, is seeking a Retreat Host to deliver a personalized, seamless guest journey on Lanai in Hawaii. You will blend Front Desk and Concierge duties, greet guests, manage arrivals and departures, and anticipate guest needs with proactive service.

Join a luxury resort where the Retreat Host builds lasting guest relationships, coordinates dining, activities, and special celebrations, and upholds Four Seasons standards with warmth and attentiveness.