Luxury Retail Team Lead: Clienteling & Sales Growth

LVMH; Miami (FL); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical benefits (health, dental, and視

Employee discount

Retirement plans

Job summary

Louis Vuitton seeks a motivated Team Lead for our Saks Dadeland store in Miami to elevate client experiences and drive sales. You will coach a high-performing team, model exceptional service, and nurture client relationships while upholding brand standards and policies.

You will lead by example on the shop floor, mentor your team, and collaborate with management to optimize performance and client journeys in a luxury retail environment.

Qualifications

• Experience leading a sales team in luxury retail.
• Strong client relationship management and service orientation.
• Ability to coach and develop staff to achieve sales targets.

Responsibilities

• Drive commercial success and lead the sales floor.
• Coach and develop teammates to deliver Louis Vuitton service standards.
• Foster long-term client relationships and clienteling initiatives.
• Provide market feedback to merchandising and store leadership.
• Support operations, inventory controls, and staff scheduling.

Skills

Clienteling

Sales leadership

Coaching

Team development

Market insight

Tools

Clienteling tools

Job description

At Louis Vuitton we value the uniqueness of every employee, empowering our teams to flourish and thrive. Founded in 1854 by visionary craftsman and malletier Louis Vuitton, the Maison is today present in over 60 countries, counting over 34,500 employees and representing more than 140 nationalities. An iconic presence across multiple product categories, the Maison offers dynamic career paths spanning a multitude of Métiers. Teams share the ambition to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled savior-faire.

Louis Vuitton is seeking highly motivated, curious, and client-centric Team Lead for our Saks Dadeland store. With an undeniable passion for elevating luxury experiences, you will lead and inspire a team to create memorable journeys for our worldly clientele. Reporting to the Team Manager, you will be instrumental in driving exceptional service and commercial success. In this vital leadership position, you will serve as a brand ambassador, collaborating closely with store management to nurture client relationships, significantly impact sales, and deliver unparalleled client service. Your expertise will be instrumental in coaching and developing our team, ensuring our values are upheld, and fostering an environment of excellence for every client and team member.

Job responsibilities

In this pivotal role, the Louis Vuitton Team Lead will drive commercial success, foster team excellence, and ensure an unparalleled client journey through key responsibilities including:

• Client & Business Development Leadership: Supporting the team in building long-term client relationships using clienteling tools, establishing a client-centric mindset, and implementing action plans to boost business and maximize product performance.
  
  
• Selling & Floor Management Excellence: Acting as a role model in sales, achieving personal goals, supporting team sales, fostering cross-selling, and ensuring Louis Vuitton Promise standards are consistently delivered on the sales floor.
  
  
• Team Development & Engagement: Providing consistent coaching, identifying development and training needs, offering suggestions for individual action plans, and actively contributing to talent identification and succession planning.
  
  
• Product Category Champion & Market Insight: Serving as the store's primary point of reference to the Corporate Merchandising team, providing valuable feedback on product performance, quality, client insights, and market trends to drive category business.
  
  
• Operational Adherence & Support: Ensuring policies, Brand standards, and grooming guidelines are effectively communicated and implemented, supporting operations in inventory management, and assisting with staff planning.

Profile

As a Louis Vuitton Team Lead, your success hinges on embodying a specific set of attitudes and skills crucial for elevating our Maison's client experience and team development:

• Inspirational Role Model: Consistently demonstrating the 4 Louis Vuitton Attitudes (Curiosity, Empathy, Agility, Commercial Mindset) and a profound passion for the Brand.
  
  
• Dynamic Leader & Coach: Possessing strong management, leadership, and interpersonal skills to effectively coach, motivate, and develop a high-performing team.
  
  
• Client-Centric & Service-Driven: An unwavering commitment to delivering the highest level of client experience, proactively handling situations with discretion, and fostering long-term relationships.
  
  
• Responsible & Ownership-Oriented: Taking full responsibility for actions and outcomes, driving business results, and ensuring all brand standards and policies are upheld.
  
  
• Strategic & Adaptable: Utilizing commercial mindset to maximize opportunities, contributing qualitative feedback, and adapting to a dynamic retail environment.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

The appointed candidate will be offered an hourly rate in the range of USD $34-$46 an hour plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions - *pending hours worked.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.