Luxury Retail Supervisor – NYC Flagship Store

L'AGENCE; New York (NY); On-site; USD 35,817 - 38,572; Full time

Job summary

L’AGENCE is seeking a Sales Supervisor for our New York City Flagship on Madison Avenue. This full‑time, on‑site role focuses on delivering exceptional customer service, driving sales, coaching the team, and maintaining brand‑centric client relationships.

You will support inventory, visual merchandising, events, and clienteling, acting as a passionate brand ambassador and reporting to the Store Manager.

Qualifications

• Minimum of 3 years in luxury or contemporary retail sales.
• Experience in a supervisory or leadership role preferred.
• Ability to achieve sales goals and drive KPIs.
• Exceptional clienteling and relationship-building skills.
• Strong organizational skills with focus on visual merchandising and detail.
• Retail schedule availability including evenings, weekends, and holidays.

Responsibilities

• Act as an ambassador for L’AGENCE, consistently promoting the brand's culture internally and externally.
• Drive for financial results by achieving individual sales targets and providing coaching and support to team members to drive total store and brand performance.
• Ensure individual KPI goals are attained and coach the team to support the achievement of store and team KPI targets.
• Support and ensure effective floor coverage, the attainment of financial targets, adherence to visual merchandising standards, exceptional client service, and smooth operational functions for both the front and back of house.
• Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for the store and brand overall.
• In partnership with the Store Manager, create and execute in-store activations/events focused on client acquisition, retention, and development.
• Attend all required business meetings and lead meetings as needed.
• Contribute towards creating and maintaining a positive team culture within the store.
• Serve as a strong partner to the corporate team by delivering valuable feedback and insights.
• Support and ensure all visual merchandising initiatives are executed, including adhering to visual directives and the meticulous upkeep of visual standards that align with brand guidelines.
• Support all inventory initiatives, including regular cycle counts, inventory reconciliation, and processing, ensuring all tasks are completed in accordance with company guidelines.

Skills

Customer service

Leadership

Sales goals

Visual merchandising

Coaching

Job description

L’AGENCE is seeking a Sales Supervisor for our New York City Flagship on Madison Avenue. This full‑time, on‑site role focuses on delivering exceptional customer service, driving sales, coaching the team, and maintaining brand‑centric client relationships.

You will support inventory, visual merchandising, events, and clienteling, acting as a passionate brand ambassador and reporting to the Store Manager.