Luxury Retail Sales Supervisor: Lead Client Experience

Fourth Floor; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Fourth Floor is seeking a Sales Supervisor for its Georgetown team in Washington, DC. This on-site, full-time role focuses on delivering a personalized client experience, building relationships, and driving store goals.

You will coach and support a retail team, participate in onboarding and development, and partner with store leadership on daily priorities while maintaining brand standards and coordinating events and merchandising.

Qualifications

• 2+ years of luxury, premium, or specialty retail experience.
• Strong sales, clienteling, and customer service skills.
• Experience coaching or supporting a retail team.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.
• Experience with retail technology or CRM systems preferred.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand, walk, and lift up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Deliver a personalized and elevated client experience.
• Build and maintain strong client relationships.
• Support individual and team sales goals.
• Provide coaching, feedback, and support to team members.
• Assist with onboarding and team development.
• Partner with store leadership on daily business priorities.
• Support store operations, including inventory, shipments, and merchandising.
• Maintain brand and store standards.
• Assist with events, activations, and other store initiatives as needed.

Skills

Luxury retail experience

Clienteling

Customer service

Team coaching

Communication

Organizational skills

Retail technology

Availability

Physical ability

Tools

CRM systems

Job description

Fourth Floor is seeking a Sales Supervisor for its Georgetown team in Washington, DC. This on-site, full-time role focuses on delivering a personalized client experience, building relationships, and driving store goals.

You will coach and support a retail team, participate in onboarding and development, and partner with store leadership on daily priorities while maintaining brand standards and coordinating events and merchandising.