Luxury Retail Sales Specialist — White-Glove Service

Frette; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Frette in Houston’s Galleria boutique is seeking a Sales Specialist to uphold exceptional customer service and meet personal and brand sales goals. You will manage client relationships, communicate brand values, and participate in daily operations to ensure a premium shopping experience.

The role requires flexibility to work evenings, weekends, and holidays, with strong product knowledge and CRM proficiency.

Qualifications

• Years of experience within a luxury retail environment, hospitality, or interior design preferred.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail‑oriented with strong organization and follow‑up skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team‑oriented but also self‑driven with an entrepreneurial spirit.
• Excellent time management and problem‑solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

Responsibilities

• Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data per CRM guidelines to develop rapport and lasting client relationships for acquisition and retention.
• Handle client inquiries across all channels including email, phone, WhatsApp, and messaging.
• Perform sales and register transactions including ringing purchases and processing payments.
• Create quotes using branded templates and coordinate bespoke alterations as needed to fulfill orders.
• Offer and execute white glove services, including home consultations and installations.
• Demonstrate pride and commitment to the brand, treating clients and staff professionally and respectfully.
• Maintain awareness of marketing activations to maximize ROI.
• Efficiently perform daily store procedures, cash handling, returns, reporting, and chain of custody.

Job description

Frette in Houston’s Galleria boutique is seeking a Sales Specialist to uphold exceptional customer service and meet personal and brand sales goals. You will manage client relationships, communicate brand values, and participate in daily operations to ensure a premium shopping experience.

The role requires flexibility to work evenings, weekends, and holidays, with strong product knowledge and CRM proficiency.