Luxury Retail Sales Lead

FRAME; Washington (District of Columbia); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. The Sales Supervisor works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team.

The role takes ownership of responsibilities assigned by the General Manager and serves as a role model for the rest of the Sales Associates, ensuring excellent customer service and adherence to brand standards.

Formación

• Minimum 2-3 years’ experience in a luxury environment.
• Ability to lead and motivate a team.
• Excellent interpersonal and written communication.

Responsabilidades

• Meets personal and store sales goals.
• Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
• Utilizes elevated levels of sales and service to maximize performance.
• Demonstrates an in-depth knowledge of the merchandise.
• Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.
• Supports and encourages staff to provide the highest level of customer service.
• Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
• Assists sales associates with various customer service issues.
• Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
• Ensures image and grooming standards are professional and reflective of the brand image, at all times.
• Adheres to work schedule, inclusive of time and attendance.
• Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
• Understands and properly executes all management register functions.
• Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
• Participates in stock take process.
• Ensures the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
• Assists in the implementation and maintenance of all merchandising/visual directives.
• Ensures deliveries are properly processed in a timely manner.
• Identifies product concerns in a timely manner.
• Communicates inventory needs to support the business goal.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Conocimientos

Leadership

Team motivation

Customer service

Time management

Communication

Herramientas

POS systems

Descripción del empleo

FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. The Sales Supervisor works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team.

The role takes ownership of responsibilities assigned by the General Manager and serves as a role model for the rest of the Sales Associates, ensuring excellent customer service and adherence to brand standards.