Luxury Retail Sales Associate — Flexible Schedule

Tapestry (Coach/Kate Spade); Michigan City (IN); On-site; USD 19,000 - 26,000; Full time

Job summary

Coach is a global fashion house known for its luxury accessories and ready-to-wear. This Sales Support Associate role emphasizes warm client service, accurate POS operations, shipment handling, and stockroom upkeep to ensure a premium store experience.

You will help merchandise the floor, assist customers with product selections, and collaborate with teammates while upholding brand standards and loss-prevention guidelines.

Qualifications

• 1+ year of retail experience (luxury preferred).
• Knowledge of fashion trends and competitive landscape.
• Familiar with cash registers and basic computer tools (iPad/laptop, Mobile POS, Internet).
• Able to read price and product release sheets.
• Strong attention to detail and organization.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and Loss Prevention guidelines.

Skills

Retail experience

Luxury retail

Fashion trends knowledge

Cash register systems

Customer service

English proficiency

Multitasking

Tools

iPad

Laptop

Mobile POS

Internet

Walkie talkie

Job description

Coach is a global fashion house known for its luxury accessories and ready-to-wear. This Sales Support Associate role emphasizes warm client service, accurate POS operations, shipment handling, and stockroom upkeep to ensure a premium store experience.

You will help merchandise the floor, assist customers with product selections, and collaborate with teammates while upholding brand standards and loss-prevention guidelines.