Luxury Retail POS & Guest Experience Specialist

James Free Jewelers - Official Rolex Jeweler; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

James Free Jewelers, a family-owned, nationally renowned jeweler, seeks a Guest Services Representative to deliver exceptional experiences at every guest touchpoint in Dayton, OH. You will represent the James Free brand with integrity while supporting sales, POS accuracy, and daily operations.

The role emphasizes outstanding guest service, product knowledge, and collaboration with a luxury-focused team in a premium store environment.

Qualifications

• Excellent interpersonal skills and desire to deliver outstanding guest service.
• Skilled in building rapport and effectively managing guest relationships.
• Strong verbal and written communication skills.
• High level of internal motivation and desire to achieve goals with excellence.
• Desire to represent the James Free brand with professionalism and integrity.
• Strong attention to detail and organization skills.

Responsibilities

• Exceed guests’ expectations by offering positive, personalized sales and service.
• Engage guests at point of sale with product and service insights, selection, and financing options.
• Ensure that point of sale function is consistent, correct, and that all relevant information and documents are shared with every guest.
• Perform reconciliation of daily receipts and preparation of daily deposit.
• Audit POS transactions to ensure that all business and operational rules are followed.
• Increase brand awareness and guest base through direct sales, relationship building, and marketing events.
• Work collaboratively with team members to achieve goals and maintain James Free standards throughout store operations.
• Ensure that transactions, record keeping, inventory and reporting are performed consistently and in accordance with company guidelines.

Skills

Interpersonal skills

Guest service

Verbal communication

Written communication

Attention to detail

Organization

Motivation

Brand representation

Tools

POS systems

Microsoft Office

Job description

James Free Jewelers, a family-owned, nationally renowned jeweler, seeks a Guest Services Representative to deliver exceptional experiences at every guest touchpoint in Dayton, OH. You will represent the James Free brand with integrity while supporting sales, POS accuracy, and daily operations.

The role emphasizes outstanding guest service, product knowledge, and collaboration with a luxury-focused team in a premium store environment.