Retail Point of Sales/Guest Services Representative

James Free Jewelers; Montgomery (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

A renowned jewelry retailer in Ohio is seeking a Guest Services Representative to create exceptional buying experiences. The ideal candidate will have experience in retail, strong interpersonal skills, and a commitment to delivering outstanding service. Responsibilities include exceeding expectations, managing transactions, and collaborating with a team. Training is available for the right candidate, and competitive compensation along with benefits is offered.

Qualifications

• 2-3 years of experience in retail and POS preferred, especially in luxury retail or jewelry.
• Strong attention to detail and organizational skills.
• High level of motivation and desire to achieve goals.

Responsibilities

• Exceed guests’ expectations with personalized sales and service.
• Perform reconciliation of daily receipts and prepare daily deposits.
• Audit POS transactions to ensure compliance with business rules.
• Collaborate with team members to uphold store standards.

Skills

Interpersonal skills

Guest service

Communication skills

Detail orientation

Relationship building

Tools

Microsoft Office

Job description

APPLICANTS SHOULD NOT CALL

James Free Jewelers, a family‑owned, nationally renowned jeweler, is currently seeking an energetic and motivated Guest Services Representative who embodies our values of Integrity, Pride, Honor, and Commitment to create exceptional buying experiences for our clients. We offer an inclusive culture of mentoring, motivation, and success. Our luxurious interiors highlight beautiful diamonds, leading designers, and fine Swiss timepieces.

The right candidate will effectively showcase James Free's products and deliver excellence that exceeds our guests’ expectations at each point of contact.

Key Responsibilities:

• Exceed guests’ expectations by offering positive, personalized sales and service.
• Engage guests at point of sale with product and service insights, selection, and financing options.
• Ensure that the point of sale function is consistent and correct and that all relevant information and documents are shared with every guest.
• Perform reconciliation of daily receipts and preparation of daily deposits.
• Audit POS transactions to ensure that all business and operational rules are followed.
• Increase brand awareness and guest base through direct sales, relationship building, and marketing events.
• Work collaboratively with team members to achieve goals and maintain James Free standards throughout store operations.
• Ensure that transactions, record keeping, inventory, and reporting are performed consistently and in accordance with company guidelines.

Qualifications:

• Excellent interpersonal skills and desire to deliver outstanding guest service.
• Skilled in building rapport and effectively managing guest relationships.
• Strong verbal and written communication skills.
• High level of internal motivation and desire to achieve goals with excellence.
• Desire to represent the James Free brand with professionalism and integrity.
• Strong attention to detail and organization skills.
• Proficiency in Microsoft Office software, PC applications, and standard office equipment.
• 2- or 3 years experience in retail and POS preferred; experience in luxury retail, or diamond, jewelry & Swiss timepiece sales a plus.

James Free is willing to train the right candidate.

We offer competitive compensation and benefits.

Please no telephone calls.