Luxury Retail Operations Lead

Fendi Italia Srl; King of Prussia (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee discounts

Job summary

Fendi Italia Srl in King of Prussia, PA seeks an Operations Manager to oversee store operations, scheduling, merchandise handling, and customer service. You will support sales objectives, uphold merchandising standards, and develop associates while collaborating with Store Leaders.

The role requires strong leadership, high-volume retail experience, and ability to manage POS, inventory, and facilities. A flexible schedule including some nights, weekends, and holidays is expected.

Qualifications

• Minimum 5 years of high-volume retail experience; luxury experience preferred.
• Minimum 3 years of confirmed experience in store operations.
• Ability to run schedules and deadlines.
• Minimum intermediate level digital literacy.
• Ability to use POS system and its inventory management functions.
• Strong drive for results; goal oriented.
• Excellent interpersonal skills: clear verbal and written communication.
• Able to work in a collaborative team environment.
• Ability to lift boxes up to 25 lbs.
• Flexible schedule: nights, weekends, holidays.

Responsibilities

• Execute store policies and procedures.
• Ensure accurate store operations per company policy.
• Operate POS for stock transfers, payments, and customer data input.
• Act as Store Manager in the Manager's absence.
• Maintain store facility and coordinate maintenance of lighting/electrical systems.
• Control expenses, cash levels, and payroll in line with policy.
• Lead inventories, cycle counts, and annual audits; support risk management.
• Maintain store equipment and CRM/packaging materials organization.
• Oversee shipping, receiving, transfers, and post-sale service.
• Ensure HR paperwork accuracy and timely processing; schedule staff.

Skills

Retail management

Luxury retail experience

Staff scheduling

Interpersonal skills

Team leadership

POS knowledge

Inventory management

Goal oriented

Tools

POS system

Job description

Fendi Italia Srl in King of Prussia, PA seeks an Operations Manager to oversee store operations, scheduling, merchandise handling, and customer service. You will support sales objectives, uphold merchandising standards, and develop associates while collaborating with Store Leaders.

The role requires strong leadership, high-volume retail experience, and ability to manage POS, inventory, and facilities. A flexible schedule including some nights, weekends, and holidays is expected.