Luxury Retail Keyholder: Lead & Elevate Client Experience

SMCP NORTH AMERICA (US, CANADA); Beverly Hills (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Job summary

SMCP NORTH AMERICA (US, CANADA) in Beverly Hills, CA, is seeking a Keyholder to support store leadership and deliver an exceptional client experience. You will lead by example, opening/closing, and ensuring cash handling accuracy while driving sales and brand values.

Join a fashion-forward team in a luxury retail environment, with opportunities to mentor staff, build strong client relationships, and contribute to the overall store success.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills with a friendly, approachable demeanor.
• Adaptable and open to pursuing a career in retail management.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager, ensuring smooth operations.
• Assist with daily operations including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Skills

Retail experience

Supervisory experience

Luxury retail knowledge

Customer service

Job description

SMCP NORTH AMERICA (US, CANADA) in Beverly Hills, CA, is seeking a Keyholder to support store leadership and deliver an exceptional client experience. You will lead by example, opening/closing, and ensuring cash handling accuracy while driving sales and brand values.

Join a fashion-forward team in a luxury retail environment, with opportunities to mentor staff, build strong client relationships, and contribute to the overall store success.