Luxury Retail Key Holder & Style Lead

Cult Gaia; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Cult Gaia in Los Angeles is seeking a proactive Key Holder to drive exceptional service and seamless store operations. You will lead by example, supervise daily tasks, support training, and ensure adherence to brand standards in a fast-paced luxury retail environment.

You’ll manage opening and closing, oversee merchandising, inventory accuracy and guest experience, while mentoring teammates to meet revenue targets and uphold Cult Gaia’s renowned aesthetic.

Qualifications

• High School diploma or GED required.
• 2+ years of retail experience in direct customer interaction preferred.
• Experience as an assistant manager or key holder preferred.
• Experience in luxury or high-end fashion environment preferred.
• Strong customer service and communication skills.
• Ability to lead and train a team.
• Willingness to work evenings, weekends and holidays.
• Detail-oriented with strong organizational skills.

Responsibilities

• Meet and exceed KPI expectations using selling culture and training tools.
• Lead store operations, open/close shifts.
• Oversee merchandising, visual and labeling.
• Maintain inventory accuracy and asset protection standards.
• Delight guests and drive revenue targets.
• Ensure check-out/in processes are executed.

Skills

Customer service

Leadership

Retail experience

Communication

Team motivation

Time management

Organizational skills

Fashion knowledge

Education

High School Diploma or GED

Job description

Cult Gaia in Los Angeles is seeking a proactive Key Holder to drive exceptional service and seamless store operations. You will lead by example, supervise daily tasks, support training, and ensure adherence to brand standards in a fast-paced luxury retail environment.

You’ll manage opening and closing, oversee merchandising, inventory accuracy and guest experience, while mentoring teammates to meet revenue targets and uphold Cult Gaia’s renowned aesthetic.