Luxury Retail General Manager: Lead Sales & Service

FashionUnited; Illinois; On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a General Manager to lead store strategy, execution, and culture, partnering with the Store Manager and Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds high-performing teams, uses market insights to set goals, and elevates customer experience and profitability.

This leadership role requires 3+ years as a Store Manager in luxury retail, proficiency with Microsoft Office and retail systems, and strong English.

Qualifications

• 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development.

Responsibilities

• Set and track sales/productivity goals; adjust strategies based on trends and market shifts.
• Forecast sales, plan payroll, and align hiring plans with business needs.
• Partner with leadership and corporate teams to implement operational processes and ensure product flow.
• Model and coach selling/service standards; lead team selling and floor leadership.
• Develop clienteling strategies to build long-term customer relationships and brand loyalty.
• Act as a trusted fashion advisor; share trends and styling insights.
• Resolve customer issues promptly with a solution-oriented approach.
• Recruit, onboard, and retain top talent; maintain strong bench strength.
• Evaluate performance, provide feedback, and create development action plans.
• Foster an inclusive, collaborative, high-energy culture; recognize and reward performance.
• Own daily operations: scheduling, payroll, inventory, HR, and loss prevention.
• Maintain store presentation standards and ensure adherence to POS and operational policies.
• Utilize retail systems and reporting tools effectively.
• Communicate clearly and professionally; model active listening.
• Build trusting relationships with peers and corporate partners; keep leadership informed.
• Uphold ethics, compliance, and alignment with company goals.

Skills

Sales strategy

Clienteling

Team development

Retail systems

MS Office

English proficiency

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Coach is seeking a General Manager to lead store strategy, execution, and culture, partnering with the Store Manager and Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds high-performing teams, uses market insights to set goals, and elevates customer experience and profitability.

This leadership role requires 3+ years as a Store Manager in luxury retail, proficiency with Microsoft Office and retail systems, and strong English.