Luxury Retail General Manager - Client Experience Leader

Jobtome; Columbus (ND); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Diamonds Direct in the United States seeks a General Manager to lead store performance, team effectiveness, and a luxury client experience. You will own revenue, KPI results, and the alignment of sales and operations to drive market growth.

This role requires strong leadership, coaching, and relationship-driven selling, plus accountability for client experiences, CRM discipline, and showroom readiness. Collaboration with leadership ensures brand standards and community engagement.

Qualifikationen

• Demonstrated accountability for full-store performance (revenue, profitability, KPI).
• Experience leading through managers or equivalent roles.
• Strong luxury/consultative selling background with clienteling.

Aufgaben

• Own full-store financial performance, including revenue and KPI achievement.
• Drive execution of sales strategies that support immediate results and long-term growth.
• Translate priorities into clear expectations, daily behaviors, and accountability routines.
• Maintain a strong presence on the sales floor to drive engagement and conversion.
• Oversee staffing, scheduling, and daily execution to ensure showroom readiness.

Kenntnisse

Leadership

Retail management

CRM usage

Coaching

Tools

CRM software

Jobbeschreibung

Diamonds Direct in the United States seeks a General Manager to lead store performance, team effectiveness, and a luxury client experience. You will own revenue, KPI results, and the alignment of sales and operations to drive market growth.

This role requires strong leadership, coaching, and relationship-driven selling, plus accountability for client experiences, CRM discipline, and showroom readiness. Collaboration with leadership ensures brand standards and community engagement.