Luxury Retail General Manager

Signet Jewelers Limited; Columbus (OH); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Diamonds Direct is seeking a General Manager to lead store performance, develop a high-performing team, and deliver a premium luxury client experience. You will own revenue and profitability, guide CRM-driven engagement, and partner with operations to ensure seamless store readiness.

Ideal candidates have extensive leadership experience in luxury retail, a proven track record of KPI achievement, and the ability to mentor Store Managers and sales professionals in storytelling and clienteling.

Qualifikationen

• 7+ years of progressive leadership experience in retail, luxury, or commission-based environments with accountability for full-store performance
• Proven ability to lead through leaders and develop Store Managers and department leaders
• Experience owning client experience strategy including clienteling, CRM utilization, and community engagement initiatives
• Track record of driving revenue growth, margin performance, and KPI achievement
• Strong selling and storytelling skills with a focus on relationship-driven client engagement
• Ability to translate strategy into actionable plans and coach teams to execution

Aufgaben

• Own full-store financial performance including revenue, gross profit, and KPI achievement
• Lead and coach Store Manager and Operations Manager to drive store performance
• Develop the sales team to deliver a consultative, story-driven client experience
• Drive CRM discipline with personalized follow-ups and proactive outreach
• Partner with Operations to ensure staffing, scheduling and store readiness
• Build a culture of accountability, ownership, and premium client service

Kenntnisse

Leadership

Retail management

Luxury client service

Team development

CRM utilization

Strategic thinking

Business analytics

Tools

CRM software

Jobbeschreibung

Diamonds Direct is seeking a General Manager to lead store performance, develop a high-performing team, and deliver a premium luxury client experience. You will own revenue and profitability, guide CRM-driven engagement, and partner with operations to ensure seamless store readiness.

Ideal candidates have extensive leadership experience in luxury retail, a proven track record of KPI achievement, and the ability to mentor Store Managers and sales professionals in storytelling and clienteling.