Luxury Retail Client Experience Specialist

Brobston Group LLC; New York (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

Brobston Group LLC's Maison Madison boutique seeks a Selling and Service Specialist to handle clerical and client-facing tasks, ensure accurate POS processing, assist with appointment preparation, and partner with sales and concierge teams to deliver a personalized client experience.

The role also supports merchandising, stockroom operations, CRM accuracy, and daily POS activities, with emphasis on exceptional service, organization, and professional presentation.

Qualifications

• Minimum 1 year retail or selling experience; luxury retail experience preferred.
• Proficiency with POS systems, Retail Operating Systems, and Microsoft Office.
• Strong customer service, communication, organization, and follow-up skills.
• Detail oriented with the ability to multi-task in a fast-paced environment.
• Flexibility in scheduling and dependable attendance.
• Ability to lift 0-25 lbs.

Responsibilities

• Process and verify point-of-sale transactions, charge sends, transfers, and cash handling accurately.
• Prepare and host client appointments: item pulls, fitting room setup, and calendar scheduling.
• Support post-sale activity including shipping coordination, repairs, alterations, and personalization follow-up.
• Maintain detailed CRM client records and communication notes.
• Assist merchandising duties: hanging, returning merchandise to floor, replenishment, ticketing, and EAS tagging.
• Support stockroom operations and physical inventory preparation.
• Answer phones, manage client inquiries, and assist with in-store events and gifting initiatives.
• Assist with opening and closing procedures and ensure professional client presentation including wrapping/packaging.

Skills

Retail experience

POS systems

Customer service

Communication

Organization

Multitasking

Flexibility

Attendance

Physical stamina

Tools

POS software

Microsoft Office

Retail Operating Systems

Job description

Brobston Group LLC's Maison Madison boutique seeks a Selling and Service Specialist to handle clerical and client-facing tasks, ensure accurate POS processing, assist with appointment preparation, and partner with sales and concierge teams to deliver a personalized client experience.

The role also supports merchandising, stockroom operations, CRM accuracy, and daily POS activities, with emphasis on exceptional service, organization, and professional presentation.