Luxury Retail Associate - Guest Experience

Delano; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Delano Miami Beach is seeking a Retail Associate to deliver an elevated and personalized shopping experience reflecting the brand’s signature style and service excellence. They will serve as a brand ambassador, ensuring every guest interaction is warm, intuitive, and memorable while maintaining high standards of presentation and product knowledge.

Under the guidance of the Retail Manager, the role focuses on personalized service, product knowledge, achieving sales goals, merchandising support,

Qualifications

• Previous experience in retail, luxury hospitality, or a guest-facing role preferred.
• Strong interpersonal and communication skills.
• Passion for fashion, lifestyle, and luxury retail environments.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Maintain positive and productive working relationships with other team members and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.

Responsibilities

• Provide exceptional personalized service to guests, anticipating needs and offered tailored recommendations.
• Maintain a strong understanding of all our of products, collections, and brand story telling.
• Achieve and exceed individual and team sales goals
• Ensure the retail space is impeccably presented at all times, in line with brand standards.
• Assists with merchandising, restocking, and inventory control
• Process transactions accurately using POS systems.
• Handle guests inquiries, special requests, and concerns with professionalism and care.
• Support daily opening and closing procedures.
• Collaborate with team members to create a seamless and engaging guest experience
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.

Skills

Retail experience

Luxury hospitality

Guest-facing

Interpersonal skills

Communication

Job description

Delano Miami Beach is seeking a Retail Associate to deliver an elevated and personalized shopping experience reflecting the brand’s signature style and service excellence. They will serve as a brand ambassador, ensuring every guest interaction is warm, intuitive, and memorable while maintaining high standards of presentation and product knowledge.

Under the guidance of the Retail Manager, the role focuses on personalized service, product knowledge, achieving sales goals, merchandising support,