Luxury Retail Assistant Store Manager — Lead & Elevate Team

Coach; Overland Park (KS); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity & maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is hiring an Assistant Store Manager in Overland Park, KS. You will partner with the Store Manager to drive sales, operations, and team development on the shop floor and in the community.

You will model Coach’s service standards and lead by example to deliver exceptional customer experiences. You will adapt across roles, implement strategies, and contribute to the success of a luxury brand while advancing your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.

Skills

Leadership experience

Customer focus

Motivating teams

Excellent communication

Microsoft Office & retail systems

Tools

Retail systems

Job description

Coach is hiring an Assistant Store Manager in Overland Park, KS. You will partner with the Store Manager to drive sales, operations, and team development on the shop floor and in the community.

You will model Coach’s service standards and lead by example to deliver exceptional customer experiences. You will adapt across roles, implement strategies, and contribute to the success of a luxury brand while advancing your own career growth.