Luxury Retail Assistant Store Manager — Flexible Schedule

Coach; Scottsdale (AZ); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition aid

Job summary

Coach is seeking an Assistant Store Manager in Scottsdale to partner with the Store Manager in driving sales performance, operations, and team development. You will lead on the sales floor, deliver exceptional customer experiences, and uphold Coach’s service standards while adapting across roles to implement impactful strategies.

You will recruit, onboard, coach, and develop talent, collaborate with leadership to interpret market trends, and support omni-channel initiatives including clienteling

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

Microsoft Office

Retail systems

Omni-channel clienteling

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager in Scottsdale to partner with the Store Manager in driving sales performance, operations, and team development. You will lead on the sales floor, deliver exceptional customer experiences, and uphold Coach’s service standards while adapting across roles to implement impactful strategies.

You will recruit, onboard, coach, and develop talent, collaborate with leadership to interpret market trends, and support omni-channel initiatives including clienteling