Luxury Retail Assistant Store Manager | Commission Eligible

Robert Graham; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham in Dallas, TX is seeking an Assistant Store Manager to promote a sales culture, deliver world-class service, and drive store performance. You will lead a team, use reports to optimize performance, and partner with leadership to grow customer relationships and local market share.

The role requires minimum 3 years of luxury retail management, excellent verbal/written communication, and proficiency in Excel, Word and Outlook.

Qualifications

• Preferred minimum 3 years luxury retail management experience leading a sales team.
• Superb communication skills – verbal and written
• PC literate – Excel, Word, Outlook

Responsibilities

• Lead by example to assist in achieving sales goals and KPI’s
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company’s expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective
• Empower associates to make decisions in the customer’s best interest that also support the Company's philosophy
• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores
• Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook
• Maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to the corporate retail team in order to support the business goal
• Communicate all human resources issues to the Store Manager in a timely and effective manner
• Assist Store Manager with the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times

Skills

Luxury retail mgmt

Communication skills

PC literacy

Education

College degree preferred

Tools

Excel

Word

Outlook

Job description

Robert Graham in Dallas, TX is seeking an Assistant Store Manager to promote a sales culture, deliver world-class service, and drive store performance. You will lead a team, use reports to optimize performance, and partner with leadership to grow customer relationships and local market share.

The role requires minimum 3 years of luxury retail management, excellent verbal/written communication, and proficiency in Excel, Word and Outlook.