Luxury Retail Assistant Store Manager – Client Experience

Gabriella White, LLC; Roswell (GA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental, vision plans

401(k) with match

Sick, vacation, holiday, and parental

Employee Assistance Program

Product Purchase discount

Job summary

Gabriella White, LLC is seeking a Retail Assistant Store Manager for an on-site role in Roswell, GA. You will support the Store Manager, oversee staff, and maintain top-tier presentation and service on the showroom floor and stockroom.

The ideal candidate leads with strong client service, drives sales, and fosters a collaborative team culture. Experience in luxury retail and CRM usage is highly valued.

Qualifications

• Bachelor’s degree in business, operations, design, or related area preferred.
• Minimum of three years of experience in retail or design environment with at least two years in a leadership role; luxury retail experience strongly preferred.
• Proven ability to drive sales and profitability through metric-driven decision making, business analysis, and goal setting.

Responsibilities

• Ensure showroom presentation and merchandising align with brand standards.
• Monitor stockroom standards, visual integrity, and cleanliness throughout both client-facing, stockroom, or warehouse areas.
• Coordinate daily store operations, opening, closing, inventory, merchandising, safety, and cash controls.
• Drive high-quality client experience.
• Address client service challenges promptly and professionally.
• Assist in lead/business reviews, reporting performance insights, and recommending course corrections when needed.
• Exhibit and reinforce brand values, professional conduct, and polished presentation.
• Foster a constructive and collaborative environment among associates.
• Maintain operational standards, including security and audit processes.
• Support sales performance through coaching on service, upselling, and CRM system usage.
• Deliver feedback and support skill development, aligning with brand-level client experience and expectations.
• Help monitor sales and operational metrics.
• Escalate unresolved issues to the Store Manager and participate in follow-up.
• Serve as the leader-on-duty and elevate issues as needed.
• Other duties as assigned.

Skills

Leadership

Client service

Sales profitability

Coaching

Communication

CRM usage

Education

Bachelor's degree in business/operations/design

Tools

MS Outlook

Excel

Word

CRM systems

ERP systems

Job description

Gabriella White, LLC is seeking a Retail Assistant Store Manager for an on-site role in Roswell, GA. You will support the Store Manager, oversee staff, and maintain top-tier presentation and service on the showroom floor and stockroom.

The ideal candidate leads with strong client service, drives sales, and fosters a collaborative team culture. Experience in luxury retail and CRM usage is highly valued.