Luxury Retail Assistant Store Manager - Charlotte

Gabriella White, LLC; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health plans

401(k) plan with match after 12 months

Sick, vacation, holiday, and parental

Job summary

Gabriella White, LLC in Charlotte, NC seeks a Retail Assistant Store Manager to lead daily showroom operations, supervise staff, and deliver an exceptional client experience on the sales floor and in the stockroom. The role reports to the Store Manager and emphasizes presentation, service, and a collaborative team environment.

Candidates with luxury retail leadership, a client-service mindset, and a track record of driving sales will thrive.

Qualifications

• Bachelor’s degree in business, operations, design, or related field preferred.
• Minimum 3 years in retail or design environment with at least 2 years in a leadership role; luxury retail experience preferred.

Responsibilities

• Ensure showroom presentation and merchandising align with brand standards.
• Monitor stockroom standards, visual integrity, and cleanliness across client-facing, stockroom, and warehouse areas.
• Coordinate daily store operations, opening/closing, inventory, merchandising, safety, and cash controls.
• Drive high-quality client experience and address service challenges promptly.
• Assist in lead/business reviews, report performance insights, and recommend course corrections.
• Exhibit and reinforce brand values, professional conduct, and polished presentation.
• Foster a constructive, collaborative environment among associates.
• Maintain operational standards including security and audit processes.
• Support sales through coaching on service, upselling, and CRM usage.
• Deliver feedback and support skill development aligned with brand expectations.
• Help monitor sales and operational metrics; escalate unresolved issues to Store Manager.

Skills

Leadership

Sales & profitability

Customer service

Coaching

CRM systems

ERP systems

MS Excel

MS Outlook/Word

Communication

Time management

Education

Bachelor’s degree in business/related field

Tools

CRM

ERP

Excel

Job description

Gabriella White, LLC in Charlotte, NC seeks a Retail Assistant Store Manager to lead daily showroom operations, supervise staff, and deliver an exceptional client experience on the sales floor and in the stockroom. The role reports to the Store Manager and emphasizes presentation, service, and a collaborative team environment.

Candidates with luxury retail leadership, a client-service mindset, and a track record of driving sales will thrive.