Assistant Store Manager — Lead Retail Team & Guest Experience

White House Black Market; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee discounts

Professional development

Job summary

White House Black Market is seeking an Assistant Manager to support the Store Manager in leading a high-energy team at our Charlotte, NC location. You will help create memorable customer experiences, coach associates, and uphold brand standards across selling and service.

You will also focus on achieving sales goals, inventory integrity, and an engaging, inclusive store culture that reflects our hospitality-driven brand.

Qualifications

• 3+ years of retail management experience.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Lead a store team to deliver a customer-centered experience.
• Assist in achieving store financial goals and driving sales.
• Oversee hiring, coaching, and development of associates.
• Maintain brand standards and visual merchandising on the floor.
• Ensure inventory accuracy, replenishment, and safe store operations.

Skills

Retail management

Team leadership

Customer service

Communication

Inventory control

Education

High school diploma or equivalent

Tools

POS systems

Merchandising software

Job description

White House Black Market is seeking an Assistant Manager to support the Store Manager in leading a high-energy team at our Charlotte, NC location. You will help create memorable customer experiences, coach associates, and uphold brand standards across selling and service.

You will also focus on achieving sales goals, inventory integrity, and an engaging, inclusive store culture that reflects our hospitality-driven brand.