Lead Bridal Boutique Assistant Manager

Luxe Brands; Charlotte (NC); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Parental Leave

Short Term Disability

Birthdays Paid Time Off!

401(k)

401(k) Matching

Employee Assistance Program

Employee Discount

Nectar Reward Subscription

Calm Subscription

Paid Training

Travel Reimbursement

Job summary

The Assistant Store Manager at Luxe Brands in Charlotte, NC drives store sales, delivers a premier customer experience, and oversees daily operations under the Store Manager. You’ll coach a team, build relationships with brides, and uphold Luxe Brands’ standards while ensuring a welcoming, high-energy boutique environment.

With 1+ year in customer service and 2+ years supervising, you’ll schedule, train, and develop staff, manage inventory, and maintain exceptional service.

Qualifications

• Minimum 1+ year of customer service and sales experience.
• 2+ years of supervisory experience.
• Availability to work full shifts on Saturdays and Sundays.
• Proficiency in POS systems and Microsoft Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager.
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager
• Provides real-time coaching to team members and serves as a witness during corrective actions
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
• Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager

Skills

Sales

Customer Service

Leadership

Training

Scheduling

Tools

POS systems

Microsoft Office

Job description

The Assistant Store Manager at Luxe Brands in Charlotte, NC drives store sales, delivers a premier customer experience, and oversees daily operations under the Store Manager. You’ll coach a team, build relationships with brides, and uphold Luxe Brands’ standards while ensuring a welcoming, high-energy boutique environment.

With 1+ year in customer service and 2+ years supervising, you’ll schedule, train, and develop staff, manage inventory, and maintain exceptional service.