Retail Assistant Store Manager (On-Site in Pineville, NC)

Gabriella White; Pineville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive health, dental, and vision plans

401(k) plan with match after 12 months

Sick, vacation, holiday, and parental time off

Employee Assistance Program

Generous Employee Product Purchase discount

Job summary

A luxury furniture retailer in Pineville, NC is seeking a Retail Assistant Store Manager to enhance the client experience and oversee operations. This role requires strong leadership skills, a minimum of three years in retail, including luxury experience, and the ability to drive sales while maintaining brand standards. The ideal candidate will have exemplary communication skills and a commitment to operational excellence in a fast-paced environment.

Qualifications

• 3+ years in retail/design; 2+ years in leadership, luxury preferred.
• Proven track record of driving sales and profitability.
• Strong selling ability in luxury environments.

Responsibilities

• Maintain showroom experience reflecting brand standards.
• Organize client-facing areas and stockrooms.
• Support daily operations including cash controls.

Skills

Sales and profitability through data-informed decision making

Coaching and influencing teams

Organizational and time-management skills

Financial and operational acumen

Excellent communication skills

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

CRM systems

ERP systems

Job description

Retail Assistant Store Manager (On-Site in Pineville, NC) Job Description

We are looking for a strong retail leader who enjoys being in the mix, supporting the team, elevating the client experience, and keeping operations running smoothly. The Retail Assistant Store Manager plays a key part in driving results, protecting brand standards, and coaching associates to perform at their best. If you are energized by improving performance, refining processes, and helping others grow while delivering an exceptional showroom experience, this is a meaningful opportunity to step in and make an impact.

Who We Are

Gabriella White is home to our family of brands - Gabby and Summer Classics. We are growing in all areas of the business and are proud to be family‑owned and operated since 1987. Together, we furnish life's best moments, from the everyday to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal‑Oriented – Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design‑minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.

What We Offer

• Competitive health, dental, and vision plans.
• 401(k) plan with match after 12 months.
• Sick, vacation, holiday, and parental time off.
• Employee Assistance Program and Chaplain Services to support mental and emotional well‑being.
• Generous Employee Product Purchase discount.

What You Do

• Champion a showroom experience that reflects our brand standards in every detail, from merchandising to overall presentation.
• Keep client‑facing areas, stockrooms, and warehouse spaces organized, clean, and visually aligned with expectations.
• Support daily operations including opening and closing procedures, inventory flow, merchandising execution, safety practices, and cash controls.
• Elevate the client experience by ensuring service is polished, responsive, and aligned with luxury expectations.
• Address service challenges with professionalism and sound judgment, resolving concerns quickly and effectively.
• Contribute to business and lead reviews by sharing insights, identifying trends, and recommending practical adjustments.
• Model brand values through professional presence, accountability, and consistent follow through.
• Build a collaborative team environment where associates feel supported, challenged, and clear on expectations.
• Protect operational integrity through strong security awareness, audit readiness, and process discipline.
• Strengthen sales performance by coaching on service behaviors, thoughtful upselling, CRM usage, and skill development, while stepping in as leader on duty when needed.

What You Bring

• Three or more years of experience in a retail or design environment, including at least two years in a leadership role, luxury experience strongly preferred.
• Demonstrated ability to drive sales and profitability through data‑informed decision making, business analysis, and clear goal setting.
• Strong capability in selling luxury products while delivering an elevated and memorable client experience.
• Proven track record of holding teams accountable while cultivating a culture focused on performance and professional growth.
• Excellent communication skills, written and verbal, with the ability to coach, influence, and navigate conflict effectively.
• Highly organized with strong time‑management skills and the ability to prioritize in a fast‑paced environment.
• Proficient in Microsoft Outlook, Excel, and Word, with experience using CRM and ERP systems preferred.
• Financial and operational acumen including inventory control, budgeting, payroll oversight, and cash management, with knowledge of space planning, design practices, fabrics, and merchandising standards valued.
• Professional presence, strong judgment, and commitment to brand standards and risk management practices, along with a clean MVR and ability to obtain and maintain a CMV license if required.