Luxury Retail Assistant Store Manager

Coach; Brea (CA); On-site; USD 24,796 - 52,348; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a storied New York heritage and a commitment to inclusivity. We seek an Assistant Store Manager to collaborate with the Store Manager in driving sales, service, and team development on the shop floor.

You will lead by example, coach teammates, and ensure exceptional customer experiences while upholding Coach’s service standards in a fast-paced luxury environment. This role emphasizes omni-channel support and strong operations.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Customer focus

Leadership experience

Communication skills

Microsoft Office

Clienteling

Tools

Retail systems

Omni-channel tools

Job description

Coach is a global fashion house with a storied New York heritage and a commitment to inclusivity. We seek an Assistant Store Manager to collaborate with the Store Manager in driving sales, service, and team development on the shop floor.

You will lead by example, coach teammates, and ensure exceptional customer experiences while upholding Coach’s service standards in a fast-paced luxury environment. This role emphasizes omni-channel support and strong operations.