Luxury Retail Assistant Store Manager

Coach; Millbury (MA); On-site; USD 26,174 - 52,348; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Assistant Store Manager at Coach partners with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred. A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver sales floor and stockroom.

Responsibilities

• Drive sales goals with forecasting, planning, and category initiatives.
• Deliver exceptional customer service and uphold Coach service standards; act as brand ambassador.
• Recruit, onboard, and coach team members; build a strong talent pipeline.
• Support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising.
• Collaborate with leadership to interpret market trends and share insights with districts and corporate teams.

Skills

Leadership

Customer focus

Communication

Problem solving

Team development

Clienteling

Omni-channel

Microsoft Office

Tools

Retail systems

CRM systems

Job description

Assistant Store Manager at Coach partners with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.