Luxury Retail Assistant Store Manager & Team Leader

kate spade new york; Miami (FL); On-site; USD 38,000 - 80,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and operational excellence on the shop floor. You will lead by example, delivering exceptional customer experiences and upholding Coach service standards while developing a high-performing team.

The role requires adapting across responsibilities, managing omni-channel initiatives, and maintaining strong relationships with customers and the community to uphold the luxury brand experience.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.

Responsibilities

• Drive Sales & Strategy: support Store Manager in achieving sales goals; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: create an inclusive, high-energy environment; uphold service standards.
• Lead & Develop Talent: recruit, onboard, and coach team members; build strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual standards.
• Collaborate & Communicate: share market insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Team motivation

Communication

Microsoft Office

Retail systems

Omni-channel

Clienteling

Tools

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and operational excellence on the shop floor. You will lead by example, delivering exceptional customer experiences and upholding Coach service standards while developing a high-performing team.

The role requires adapting across responsibilities, managing omni-channel initiatives, and maintaining strong relationships with customers and the community to uphold the luxury brand experience.